{"id":4490,"date":"2024-09-10T11:07:24","date_gmt":"2024-09-10T08:07:24","guid":{"rendered":"https:\/\/actrica.ch\/?page_id=4490"},"modified":"2025-04-23T13:25:12","modified_gmt":"2025-04-23T10:25:12","slug":"garantie","status":"publish","type":"page","link":"https:\/\/actrica.ch\/fr\/garantie\/","title":{"rendered":"Warranty"},"content":{"rendered":"<div id=\"wp-block-themeisle-blocks-advanced-columns-f54f28bc\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset has-dark-bg\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-a93d840c\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-ast-global-color-0-color has-text-color has-link-color wp-elements-f90e1ce6e23ce6b985011cf0d8386c3f\">Politique de Garantie<\/h1>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-e4a6ad873a23860e3c4fd2c2056d617b\">Nous garantissons la qualit\u00e9 de nos produits. Notre politique de garantie est con\u00e7ue pour vous offrir une tranquillit\u00e9 d'esprit et assurer votre satisfaction concernant l'achat de votre tente de toit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-c312a526de56b707bbf819502fd91782\">Garantie des Tentes de Toit<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-20d56acb3f5fbdef9eaf39a619e55fca\">Garantie Limit\u00e9e de 4 Ans<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-83b785b1b568e4ba6336d62c505518c1\">Toutes les tentes de toit du Pack Deluxe sont accompagn\u00e9es d'une garantie limit\u00e9e de 4 ans \u00e0 partir de la date d'achat. Cette garantie couvre les d\u00e9fauts de mat\u00e9riaux et de fabrication dans des conditions normales d'utilisation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-f293e373dea697d55de832484e308c5d\">D\u00e9tails de la Couverture<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-1924ef8f8b1477bd5b2d572b5191dfd2 translation-block\">D\u00e9fauts de Fabrication: Nous remplacerons tout composant d\u00e9faillant en raison de d\u00e9fauts de fabrication<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-165b6988dc586aa66e6a577adacafeaa translation-block\">Composants Mat\u00e9riels: Inclut la base de la tente, la coque, les charni\u00e8res, les loquets et les composants internes du cadre<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-2a0e07e4e6a23f407fde239d039db6a9 translation-block\">\u00c9l\u00e9ments en Tissu: Couvre la toile de tente contre les d\u00e9fauts<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-d3eb68efe8c77fa2b35907c24b5a2cf0\">Processus de R\u00e9clamation de Garantie<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-ddcb785f0bbf86cbfc152efc1d9ecd52 translation-block\">Documenter le Probl\u00e8me: Prenez des photos et vid\u00e9os claires du probl\u00e8me<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-b90c3ba2c7080155ed3ed4e4817ba74b translation-block\">Soumettre une R\u00e9clamation: Remplissez notre formulaire de r\u00e9clamation de garantie en ligne<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-a689b7eddec23f557d6e1e0fde0705d8 translation-block\">\u00c9valuation: Notre \u00e9quipe \u00e9valuera votre r\u00e9clamation dans les 5 jours ouvrables<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-16aae47a8537b4f317e94475233e1f91\"><strong>R\u00e9solution<\/strong>: Si approuv\u00e9, nous proc\u00e9derons comme suit\n<ul class=\"wp-block-list\">\n<li>Envoi d'un kit de r\u00e9paration pour auto-r\u00e9paration<\/li>\n\n\n\n<li>Envoi d'une tente neuve (en cas de perte totale et d'impossibilit\u00e9 d'utilisation correcte)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-8e091331a3c9cfadafa81390cdfa2958\">Limitations de la Garantie<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-1cb40c80d50f121b16b9946eac71b475\">Les conditions suivantes ne sont pas couvertes par notre garantie:&nbsp;<strong>nicht<\/strong>&nbsp;durch unsere Garantie abgedeckt:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-97564eabeadc536a310386fd089a7f5a\">Dommages r\u00e9sultant d'une utilisation ou installation incorrecte<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-771afaca10c45829fa2878ae18d095a1\">Coupures, d\u00e9chirures ou perforations caus\u00e9es par des objets pointus<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-340ef826370126f6f9c10938606a12f4\">Dommages li\u00e9s aux intemp\u00e9ries (vents extr\u00eames, gr\u00eale, inondations)<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-2f488a55893e42d452e383dd4bdf5311\">Changements cosm\u00e9tiques n'affectant pas la fonctionnalit\u00e9 (d\u00e9coloration, petites rayures)<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-bb7d757706000ec63edcf6bd49533e66\">Dommages dus \u00e0 des accidents ou collisions<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-ba0d63343b550ae802d7abc57a279d23\">Modifications apport\u00e9es au produit d'origine<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-72c1c4df982f5e93064b69a0562593d5\">Usure normale n'affectant pas les performances<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-85c28a12c7c46d03687c607f58468108\">Conditions Importantes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-8ce1fad4c7060842bdefc338a2828749 translation-block\">P\u00e9riode d'Inspection Initiale: Tout dommage \u00e0 la r\u00e9ception doit \u00eatre signal\u00e9 dans les 14 jours suivant la livraison, l'indemnisation d'assurance fournie sera int\u00e9gralement transf\u00e9r\u00e9e au client<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-fc337b7f07a7ef6815015e71a304a7bf translation-block\">Acheteur Original Uniquement: La garantie s'applique uniquement \u00e0 l'acheteur original avec preuve d'achat<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-7a9c1909b4c2a04d1bb37da6073be37a translation-block\">Non Transf\u00e9rable: La garantie ne peut \u00eatre transf\u00e9r\u00e9e si la tente est vendue ou donn\u00e9e \u00e0 une autre personne<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-f8bf368e8f0dce2506387cd8648f7a74 translation-block\">Usage Commercial: La garantie est annul\u00e9e si utilis\u00e9e \u00e0 des fins commerciales<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-fa23e3e8320cdb5fc6c90b5540c26d32\">Processus de R\u00e9paration<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-b53a2c9505cb165f77de42267b1373b3\">Pour les r\u00e9clamations de garantie approuv\u00e9es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-eedc74ba1acdfc4ee46ac121c3bb524a translation-block\">Kits de R\u00e9paration: Nous fournirons des kits de r\u00e9paration appropri\u00e9s pour votre probl\u00e8me sp\u00e9cifique<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-01bb212a91343eb7af177efe3313a099 translation-block\">Support Tutoriel: Des instructions d\u00e9taill\u00e9es seront incluses<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-daec0d2efa47be5f88f142c33066346d translation-block\">Assistance Technique: Notre \u00e9quipe de support est disponible pour vous guider tout au long du processus de r\u00e9paration<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-383288c564444131c5c793d158c1758e\">Support Apr\u00e8s-Garantie<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-7f524145ecd51a51f779d01297500d68\">Apr\u00e8s l'expiration de votre p\u00e9riode de garantie:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-65e34e31e685fb7a67b941ef8b40bcb5\">Les kits de r\u00e9paration resteront disponibles \u00e0 l'achat<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-12401363378b2d3d3bc199a1db8aafb9\">Le support technique continuera d'\u00eatre fourni<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-faa831db8e63410bef35cd7f8bee4e6f\">Les pi\u00e8ces de rechange pourront \u00eatre command\u00e9es directement sur notre site web<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-c4735430bad5ea2af7b5f78b815d152a\">Garantie des Autres Accessoires<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-7b127bbf0a53649c2f69a7841bc15aea\">Garantie Limit\u00e9e de 1 An<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-0c30e6041c7e91f4221359892ff59e98\">Tous les accessoires inclus avec votre tente de toit ou achet\u00e9s s\u00e9par\u00e9ment b\u00e9n\u00e9ficient d'une garantie limit\u00e9e de 1 an contre les d\u00e9fauts de fabrication dans les m\u00eames conditions que la garantie de la tente de toit:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-d17a6e6334b320ec0bd8a0224637155e translation-block\">P\u00e9riode de Couverture: 1 an \u00e0 partir de la date d'achat<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-e744e31c6f570a34958b0ac7b5d30267 translation-block\">Acheteur Original Uniquement: Garantie non transf\u00e9rable<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-7ac9cad90cf486899936bdf218aaf2d7 translation-block\">Utilisation Normale: Couvre uniquement les d\u00e9fauts dans des conditions d'utilisation normales<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-a9d58595025512ea0f95567af1958a30 translation-block\">M\u00eames Limitations: Soumis aux m\u00eames exclusions que les garanties des tentes<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-2469596f8932a354f2a36bc0acfe302d translation-block\">P\u00e9riode de Signalement: Tout dommage \u00e0 la r\u00e9ception doit \u00eatre signal\u00e9 dans les 14 jours suivant la livraison<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-27e0ff1dfbb21cf4433cc56f461284b0\">Comment Soumettre une R\u00e9clamation de Garantie<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-14b1efdfeb2b43da2152764f5a745dd1\">Acc\u00e9dez \u00e0 la section Support<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-49390ce042ee688641c7ea4b5bf6518e\">Remplissez le Formulaire de R\u00e9clamation de Garantie<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-66100ae532ee64798477e0e992116322\">Incluez votre num\u00e9ro de commande, des photos et une description d\u00e9taill\u00e9e du probl\u00e8me<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-0a63bca7f659825b667107db1fcd3b1d\">Notre \u00e9quipe vous contactera dans les 5 jours ouvrables<\/li>\n<\/ol>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-595d5efdc5a6c77e414e7bcca3ec6f46\">Des Questions ?<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-655c10128a3b56c994b84f1bb86120b4\">Si vous avez des questions sur notre politique de garantie ou besoin d'aide pour une r\u00e9clamation, veuillez contacter notre \u00e9quipe de service client:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-c08125fd306f5e93d12707b8f60b1ca8\">Email: sales@actrica.com<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-eb0319083b215c849105d2e080e03083\">Formulaire de contact<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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