{"id":4490,"date":"2024-09-10T11:07:24","date_gmt":"2024-09-10T08:07:24","guid":{"rendered":"https:\/\/actrica.ch\/?page_id=4490"},"modified":"2025-04-23T13:25:12","modified_gmt":"2025-04-23T10:25:12","slug":"garantie","status":"publish","type":"page","link":"https:\/\/actrica.ch\/de\/garantie\/","title":{"rendered":"Warranty"},"content":{"rendered":"\n<div id=\"wp-block-themeisle-blocks-advanced-columns-f54f28bc\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset has-dark-bg\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-a93d840c\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-ast-global-color-0-color has-text-color has-link-color wp-elements-f90e1ce6e23ce6b985011cf0d8386c3f\">Garantiebestimmungen<\/h1>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-e4a6ad873a23860e3c4fd2c2056d617b\">Wir stehen hinter der Qualit\u00e4t unserer Produkte. Unsere Garantierichtlinie wurde entwickelt, um Ihnen Sicherheit zu bieten und Ihre Zufriedenheit mit Ihrem Dachzelt-Kauf zu gew\u00e4hrleisten.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-c312a526de56b707bbf819502fd91782\">Dachzelt-Garantie<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-20d56acb3f5fbdef9eaf39a619e55fca\">4-Jahres-Garantie<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-83b785b1b568e4ba6336d62c505518c1\">Alle Dachzelte des Deluxe-Pakets haben eine 4-j\u00e4hrige eingeschr\u00e4nkte Garantie ab Kaufdatum. Diese Garantie deckt Material- und Verarbeitungsfehler bei normaler Nutzung und unter normalen Bedingungen ab.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-f293e373dea697d55de832484e308c5d\">Garantieumfang<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-1924ef8f8b1477bd5b2d572b5191dfd2\"><strong>Herstellungsfehler<\/strong>: Wir ersetzen alle Komponenten, die aufgrund von Herstellungsfehlern versagen<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-165b6988dc586aa66e6a577adacafeaa\"><strong>Hardware-Komponenten<\/strong>: Umfasst Zeltbasis, Schale, Scharniere, Verschl\u00fcsse und interne Rahmenkomponenten<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-2a0e07e4e6a23f407fde239d039db6a9\"><strong>Stoffelemente<\/strong>: Deckt Zeltleinwand gegen Defekte ab<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-d3eb68efe8c77fa2b35907c24b5a2cf0\">Garantieabwicklung<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-ddcb785f0bbf86cbfc152efc1d9ecd52\"><strong>Dokumentieren Sie das Problem<\/strong>: Machen Sie klare Fotos und Videos des Problems<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-b90c3ba2c7080155ed3ed4e4817ba74b\"><strong>Einreichen eines Anspruchs<\/strong>: F\u00fcllen Sie unser Online-Garantieformular aus<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-a689b7eddec23f557d6e1e0fde0705d8\"><strong>Bewertung<\/strong>: Unser Team wird Ihren Anspruch innerhalb von 5 Werktagen pr\u00fcfen<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-16aae47a8537b4f317e94475233e1f91\"><strong>L\u00f6sung<\/strong>: Bei Genehmigung werden wir entsprechend vorgehen\n<ul class=\"wp-block-list\">\n<li>Zusendung eines Reparatursets zur Selbstreparatur<\/li>\n\n\n\n<li>Zusendung eines brandneuen Zeltes (bei Totalverlust und wenn es nicht ordnungsgem\u00e4\u00df genutzt werden kann)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-8e091331a3c9cfadafa81390cdfa2958\">Garantieeinschr\u00e4nkungen<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-1cb40c80d50f121b16b9946eac71b475\">Die folgenden Bedingungen sind&nbsp;<strong>nicht<\/strong>&nbsp;durch unsere Garantie abgedeckt:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-97564eabeadc536a310386fd089a7f5a\">Sch\u00e4den durch unsachgem\u00e4\u00dfe Verwendung oder Installation<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-771afaca10c45829fa2878ae18d095a1\">Schnitte, Risse oder L\u00f6cher, die durch scharfe Gegenst\u00e4nde verursacht werden<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-340ef826370126f6f9c10938606a12f4\">Wetterbezogene Sch\u00e4den (extreme Winde, Hagel, \u00dcberschwemmungen)<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-2f488a55893e42d452e383dd4bdf5311\">Kosmetische Ver\u00e4nderungen, die die Funktionalit\u00e4t nicht beeintr\u00e4chtigen (Verblassen, kleine Kratzer)<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-bb7d757706000ec63edcf6bd49533e66\">Sch\u00e4den durch Unf\u00e4lle oder Kollisionen<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-ba0d63343b550ae802d7abc57a279d23\">Modifikationen am Originalprodukt<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-72c1c4df982f5e93064b69a0562593d5\">Normale Abnutzung, die die Leistung nicht beeintr\u00e4chtigt<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-85c28a12c7c46d03687c607f58468108\">Wichtige Bedingungen<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-8ce1fad4c7060842bdefc338a2828749\"><strong>Anf\u00e4ngliche Inspektionsperiode<\/strong>: Jegliche Sch\u00e4den bei Erhalt m\u00fcssen innerhalb von 14 Tagen nach Lieferung gemeldet werden, die bereitgestellte Versicherungsentsch\u00e4digung wird vollst\u00e4ndig an den Kunden \u00fcbertragen<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-fc337b7f07a7ef6815015e71a304a7bf\"><strong>Nur Originalk\u00e4ufer<\/strong>: Die Garantie gilt nur f\u00fcr den Originalk\u00e4ufer mit Kaufnachweis<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-7a9c1909b4c2a04d1bb37da6073be37a\"><strong>Nicht \u00fcbertragbar<\/strong>: Die Garantie kann nicht \u00fcbertragen werden, wenn das Zelt verkauft oder an eine andere Person weitergegeben wird<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-f8bf368e8f0dce2506387cd8648f7a74\"><strong>Gewerbliche Nutzung<\/strong>: Die Garantie erlischt bei gewerblicher Nutzung<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-fa23e3e8320cdb5fc6c90b5540c26d32\">Reparaturprozess<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-b53a2c9505cb165f77de42267b1373b3\">F\u00fcr genehmigte Garantieanspr\u00fcche:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-eedc74ba1acdfc4ee46ac121c3bb524a\"><strong>Reparatursets<\/strong>: Wir stellen entsprechende Reparatursets f\u00fcr Ihr spezifisches Problem bereit<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-01bb212a91343eb7af177efe3313a099\"><strong>Tutorial-Unterst\u00fctzung<\/strong>: Detaillierte Anweisungen werden beigef\u00fcgt<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-daec0d2efa47be5f88f142c33066346d\"><strong>Technische Unterst\u00fctzung<\/strong>: Unser Support-Team steht Ihnen zur Verf\u00fcgung, um Sie durch den Reparaturprozess zu f\u00fchren<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-383288c564444131c5c793d158c1758e\">Unterst\u00fctzung nach Garantieablauf<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-7f524145ecd51a51f779d01297500d68\">Nach Ablauf Ihrer Garantiezeit:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-65e34e31e685fb7a67b941ef8b40bcb5\">Reparatursets bleiben k\u00e4uflich erwerbbar<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-12401363378b2d3d3bc199a1db8aafb9\">Technischer Support wird weiterhin angeboten<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-faa831db8e63410bef35cd7f8bee4e6f\">Ersatzteile k\u00f6nnen direkt \u00fcber unsere Website bestellt werden<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-c4735430bad5ea2af7b5f78b815d152a\">Garantie f\u00fcr anderes Zubeh\u00f6r<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-7b127bbf0a53649c2f69a7841bc15aea\">1-Jahres-Garantie<\/h3>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-0c30e6041c7e91f4221359892ff59e98\">Alle Zubeh\u00f6rteile, die mit Ihrem Dachzelt geliefert oder separat gekauft werden, haben eine 1-j\u00e4hrige eingeschr\u00e4nkte Garantie gegen Herstellungsfehler unter den gleichen Bedingungen wie die Dachzelt-Garantie:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-d17a6e6334b320ec0bd8a0224637155e\"><strong>Garantiezeitraum<\/strong>: 1 Jahr ab Kaufdatum<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-e744e31c6f570a34958b0ac7b5d30267\"><strong>Nur Originalk\u00e4ufer<\/strong>: Nicht \u00fcbertragbare Garantie<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-7ac9cad90cf486899936bdf218aaf2d7\"><strong>Normale Nutzung<\/strong>: Deckt nur Defekte bei normaler Nutzung ab<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-a9d58595025512ea0f95567af1958a30\"><strong>Gleiche Einschr\u00e4nkungen<\/strong>: Unterliegt den gleichen Ausschl\u00fcssen wie die Zeltgarantien<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-2469596f8932a354f2a36bc0acfe302d\"><strong>Meldefrist<\/strong>: Jegliche Sch\u00e4den bei Erhalt m\u00fcssen innerhalb von 14 Tagen nach Lieferung gemeldet werden<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-27e0ff1dfbb21cf4433cc56f461284b0\">Wie reiche ich einen Garantieanspruch ein<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-14b1efdfeb2b43da2152764f5a745dd1\">Navigieren Sie zum Support-Bereich<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-49390ce042ee688641c7ea4b5bf6518e\">F\u00fcllen Sie das Garantieantragsformular aus<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-66100ae532ee64798477e0e992116322\">F\u00fcgen Sie Ihre Bestellnummer, Fotos und eine detaillierte Beschreibung des Problems bei<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-0a63bca7f659825b667107db1fcd3b1d\">Unser Team wird sich innerhalb von 5 Werktagen mit Ihnen in Verbindung setzen<\/li>\n<\/ol>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-595d5efdc5a6c77e414e7bcca3ec6f46\">Fragen?<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-655c10128a3b56c994b84f1bb86120b4\">Wenn Sie Fragen zu unserer Garantierichtlinie haben oder Hilfe bei einem Anspruch ben\u00f6tigen, kontaktieren Sie bitte unser Kundenservice-Team:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-c08125fd306f5e93d12707b8f60b1ca8\">Email: sales@actrica.com<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-eb0319083b215c849105d2e080e03083\">Kontaktformular<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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